The Kollective Brand — Privacy Policy

Effective date: September 28, 2025

Thank you for visiting The Kollective Brand ("The Kollective," "we," "us," or "our"). This Privacy Policy explains
how we collect, use, disclose, and safeguard information when you visit thekollectivebrand.com (the
"Site"), interact with our services, make a purchase, contact us, or otherwise engage with us.

By using the Site, you agree to this Privacy Policy. 

1) Who we are & scope:
This Policy applies to the Site and any related online services we operate. If we provide additional notices
(for example, at checkout or within a mobile app), those supplement this Policy.
Controller: The Kollective Brand
Contact: Kelly@thekollectivebrand.com

2) Information we collect:
We collect information in three main ways:
A. Information you provide directly
Account and profile details (name, email, password).
Order and shipping information (billing address, shipping address, phone number).
Payment information processed via our payment providers (we do not store full card numbers).
Communications (email messages, form submissions, customer support requests, reviews, survey
responses).
Marketing preferences (newsletter opt-ins/outs).

B. Information collected automatically
When you use the Site, we and our service providers automatically collect: - Usage data (pages viewed, links
clicked, time on page, referring/exit pages, search terms). - Device and technical data (IP address, browser
type/version, device identifiers, operating system, language). - Cookies, pixels, and similar technologies (see

C. Information from third parties
Payment and fraud-prevention partners (verification results, chargeback data).
Analytics and advertising partners (aggregated audience segments).
Social media platforms (when you interact with our pages or use social login, if enabled).
Sensitive information: We do not intentionally collect sensitive personal information. Please do not submit
such data through the Site.

3) How we use information
We use information to:
- Provide and improve the Site, products, and services.
- Process, fulfill, and deliver orders; provide confirmations and invoices.
- Authenticate users, secure accounts, and prevent fraud.
- Respond to inquiries and provide customer support.
- Send marketing communications (with your consent
where required) and measure campaign effectiveness.
- Personalize content and recommendations. -
Comply with legal obligations, enforce our terms, and protect our rights.

Legal bases for processing (EEA/UK visitors): performance of a contract; legitimate interests (e.g., Site
security, analytics, customer communications); consent (e.g., marketing cookies/newsletters); compliance
with legal obligations.

4) How we share information
We may share information with:
- Service providers acting on our behalf (hosting, e‑commerce platform, payment processing, shipping, customer support, analytics, marketing, and security vendors). These providers may access information only to perform services for us and must protect it.
- Business partners for joint offerings or promotions (where permitted by law or with your consent). - Authorities or other
parties when required by law, to enforce our terms, or to protect rights, privacy, safety, or property.
- Successors to our business (e.g., merger, acquisition, or asset sale). We will provide notice of any material
change.

We do not sell personal information for money. We may share limited data for cross‑context behavioral
advertising where allowed (see Section 9 for opt‑out rights).

5) Payments
Payments made on the Site are processed by our third‑party payment processors. They receive the
information necessary to verify and complete the transaction (such as card details and billing information).
We do not store full payment card numbers. Please review the applicable processor’s privacy policy for
details.

6) Accounts, communications & marketing
Accounts: You may update certain account information by logging in to your profile (where
available).
Transactional communications: We send emails about orders, shipping, returns, and account
activity.
Marketing communications: You may opt out of marketing emails at any time by using the
unsubscribe link in our emails or contacting us. We may still send non‑promotional communications.

7) Cookies, analytics & tracking
We use cookies, pixels, SDKs, and similar technologies to operate the Site, measure performance,
understand usage, and personalize content. You can control cookies via your browser settings and, where
offered, our cookie banner or preferences center. If you disable certain cookies, some Site features may not
function properly.
Analytics and advertising partners may set cookies to help us understand Site traffic and to deliver ads
based on your interests. See Section 9 for choices.
reCAPTCHA: We use Google reCAPTCHA to protect our contact forms from abuse. Your use of reCAPTCHA is
subject to Google’s Privacy Policy and Terms of Service.

8) Retention
We keep personal information only as long as needed for the purposes described here, including to provide
services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary
based on the type of data and our legal/operational requirements.

9) Security
We use administrative, technical, and physical safeguards designed to protect personal information. No
method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above
and, if the changes are material, we will provide additional notice as required by law. Your continued use of
the Site after any updates means you accept the revised Policy.